Terms of Service

Last updated: 9 October 2026

The service

DockGuard is a Shopify app that monitors the connection between your Shopify store and your Mailstep warehouse account and alerts you about problems it detects. It is an independent product, not affiliated with or endorsed by Mailstep or Shopify.

Your responsibilities

• You provide Mailstep credentials you are authorised to use, preferably a dedicated API user, and keep them current.
• You review alerts and decide what to do. Fixes run only when you trigger them, or when you explicitly turn on an automatic mode for a specific fix.

What DockGuard does not guarantee

DockGuard reduces the risk that a problem goes unnoticed; it cannot guarantee that every problem is detected. Detection depends on Shopify and Mailstep being reachable and returning correct data. DockGuard is not responsible for the operation of your warehouse, carriers, the Mailship plugin, or orders affected by issues outside its checks. To the extent permitted by law, liability is limited to the fees you paid for the app in the three months before the claim.

Billing

Plans are billed by Shopify in USD through your Shopify invoice. Trials, upgrades, downgrades and cancellations follow Shopify's app billing. Uninstalling the app cancels the subscription.

Data

Data handling is described in the Privacy Policy.

Changes

We may update these terms; material changes are announced by email to the store owner at least 14 days in advance.

Contact

support@dockguard.app